Last updated August 2026
When you use the report generator, we send what you type (client industry, team size, tools, pain points) to Anthropic's Claude API to generate the report. That request is not stored in a database on our end; it exists for the duration of generating your report.
If you sign in, we store your email address and your plan (free, Pro, or Agency) with our database provider, Supabase, hosted in the EU (Frankfurt). Sign-in uses a one-time email link or Microsoft sign-in; we never store a password. When you're signed in we also count how many reports you generate each month, to enforce plan limits — we store the count and the industry selected, not the client details.
Saved clients and pitch history live only in your own browser's local storage, on your device. They are never uploaded to our servers. This means we cannot see, share, or lose your client list — and also that clearing your browser data deletes it, and it does not sync between devices.
If you leave your email on the “at capacity” screen, we record that address in our server logs so we can contact you when capacity frees up. It is used for nothing else.
Paid plans are sold and processed by Paddle.com Market Ltd, which acts as the merchant of record and as reseller of ServicePitch. Paddle handles payment, invoicing, and sales tax or VAT in your jurisdiction. We never see or store your card number, PayPal, Apple Pay, or Google Pay details — those go directly to Paddle. We receive your email address and subscription status so we can give you access to paid features.
We use Vercel Web Analytics, which is cookieless and does not track you across sites. It records page views and anonymous events (for example “a report was generated”) and never includes anything you type into the report generator.
To delete your account and the data we hold (email, plan, usage counts), or to request a copy of it, email hello@servicepitch.co. Billing records are held by Paddle as merchant of record; we’ll forward them anything that is theirs to action. We’ll respond within one business day. Your client roster is in your own browser — clearing site data removes it instantly, no request needed.
If this policy changes in a material way, we'll update the date at the top of this page.
Questions about this policy: hello@servicepitch.co. See also our Terms of Service.